The FitSM Advanced Service Operation and Control course provides hands-on implementation guidance. Are you a professional in IT? And are you involved in the service management processes? Particularly, for the operation and the control of services? Then this course is for you. Learn how to best adopt and to meet the requirements of the FitSM standard. As well as how to prepare your organization for a smooth execution of the implementation project. Not to mention, how to deal with the common hurdles that you may encounter along the way.
Curriculum of the FitSM Advanced Service Operation and Control Course:
- How to meet the general requirements to establish the Service Management System (SMS)?
- What does it take to meet the requirements for top management responsibilities?
- How do I meet the requirements for managing documentation and records?
- What do I do to meet the requirements that involve the Plan-Do-Check-Act (PDCA) principle for continual improvement?
- How do I implement the service management processes for the operation of services? As well as for the control of services? For instance:
- Incident and service request management
- Problem management
- Configuration management
- Change management
- Release and deployment management
- Continual service improvement
- How do I implement the IT service management process interfaces? As well as the dependencies between processes?
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
There are prerequisites for this course.
In order to attend the FitSM Advanced Service Operation and Control course, you need to possess the FitSM Foundation certificate. Furthermore, you need to participate in this course. Only then you qualify for taking the exam.
Who is the target audience for this FitSM Advanced Service Operation and Control course?
- Any IT professional. Or when you are part of a service management program
- Anyone who works in IT service operations. Or who works in IT service transition. Or when you work on continual service improvements
- All process owners and services owners. Particularly, those who are looking for a lean and more focused approach to adopt IT service management
- Any graduate and undergraduate. Especially those who will be joining IT organizations. And those who need to understand the practices in IT service operation. As well as in service transition and continual service improvements in IT
- All IT Directors and IT Managers. Moreover, those who are accountable for effective service operation and service transition
While not required, complementary to the course are the following FitSM materials. You can download them at no charge at:
- All FitSM Core Standards
- The FitSM Maturity and Capability Assessment Tool
- And the FitSM Templates, Samples and Guides
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Is the certification exam part of the class? Yes!
Also included in this course is a thorough exam preparation:
- INTERPROM prides itself in including thorough exam preparations in all certification courses. You answer sample exam questions. And you participate in individual and team assignments. In addition, you also receive multiple repetitions of the course content. Above all, also included are real-world examples. All are drawn from decades-long of implementation experience of your instructor. All of the above leads to a better understanding of the course materials.
- Demonstrate your knowledge! And participate in the certification exam. It is held at the end of the training course. The exam has 30 multiple-choice questions. And you have 60-minutes to answer those. Answer 65% or more correct, and you pass! APMG International administers it.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course fees depend on the course format you prefer.
Choose from one of the following formats:
- 2-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!