The FitSM Advanced Service Planning and Delivery course provides hands-on implementation guidance. Are you a professional in IT? And are you involved with the service management processes? Particularly, those for the planning and the delivery of services? Then this course is for you. Learn how to best adopt the requirements of the FitSM standard. And how to comply with them. As well as how to prepare your organization for a smooth execution of the implementation project. Not to mention, how to deal with the common hurdles that you may encounter along the way.
Curriculum of the FitSM Advanced Service Planning and Delivery Training Course:
- How to meet the general requirements to build the service management system (SMS)?
- What are the requirements for the responsibilities of top management? And what do I need to do to meet them?
- How do I meet the requirements for managing documentation and records?
- What is the Plan-Do-Check-Act (PDCA) concept for continual improvement? And what do I do to meet the requirements for this?
- How do I implement the service management processes for the planning of services? As well as for the delivery of services? For instance:
- Service portfolio management
- Customer relationship management
- Service level management
- Supplier relationship management
- Service reporting management
- Capacity management
- Service availability and continuity management
- Information security management
- How do I implement the IT service management process interfaces? As well as the process dependencies?
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
There are prerequisites for this course.
In order to attend the FitSM Advanced Service Planning and Delivery course, you need to possess the FitSM Foundation certificate. Furthermore, you need to participate in this course. Only then you qualify for taking the exam.
Who is the target audience for this FitSM Advanced Service Planning and Delivery course?
- Any IT professional. Or when you are part of a service management program
- Anyone who works in IT service planning. Or who works in IT service delivery. Or when you work on continual service improvements
- All process owners and services owners. Particularly, those who are looking for a lean approach to adopt IT service management. And one that is more focused
- Any graduate and undergraduate. Especially those who will be joining IT organizations. And those who need to understand the practices in IT service planning. As well as in service delivery and continual improvements of service in IT
- All IT Directors and IT Managers. Moreover, those who are accountable for a more effective service planning and service delivery
While not required, complementary to the course are the following FitSM materials. You can download them at no charge at:
- All FitSM Core Standards
- The FitSM Maturity and Capability Assessment Tool
- And the FitSM Templates, Samples and Guides
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Is the certification exam part of the class? Yes!
A thorough exam preparation is part of the class:
- INTERPROM prides itself in including thorough exam preparations in all certification courses. You answer sample exam questions. And you participate in individual and team assignments. In addition, you also receive multiple repetitions of the course content. Above all, also included are real-world examples. All are drawn from decades-long of implementation experience of your instructor. All of the above leads to a better understanding of the course materials.
- Demonstrate your knowledge! And participate in the FitSM Advanced Service Planning and Delivery certification exam. It is held at the end of the training course. The exam has 30 multiple-choice questions. And you have 60-minutes to answer those. Answer 65% or more correct, and you pass! APMG International administers it.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course fees depend on the course format you prefer.
Choose from one of the following formats:
- 2-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!