Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
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The duration of the course is 2 days.
Yes! The course is concluded with two exams actually. A 60-minute FitSM Advanced Bridge exam. And the 75-minute FitSM Expert exam. Both are multiple choice exams.
The Advanced Bridge exam has 30 questions. Answer 21 or more correctly, and you have passed.
The Expert exam has 40 questions. Answer 30 questions or more correctly, and you are FitSM Expert certified.
Yes, the exam fees, as well as a thorough exam preparation is included in the course fees.
The exams are scheduled on the last day, at the end of the class.
This is only possible at an additional charge for administration and proctor fees.
We highly recommend taking the exams at the end of the FitSM Expert training class. Over the years, we have learned that the pass rate percentages are lower when postponing the exam.
The class starts at 8:00am. And finishes at 5:00pm, Arizona time. However, we accommodate our students’ time zone as much as we can.
Yes, you need to posses the ITIL Expert certificate. Or any of the following ISO/IEC 20000 certificates: Consultant/Manager, Associate certificate, or (Lead) Auditor.
You will also need to study at least three hours the Self-study workbook: Preparing for the FitSM Advanced & Expert Bridge training.
And finally, you also need to possess a high-level of familiarity with IT service management (ITSM). As well as practical experience with implementing ITSM. And/or have experience with maintaining a service management system (SMS).
Please click here to find the complete course curriculum.
Our instructor is accredited by APMG International. He possesses decades of real-world service management experience and expertise. Starting in the late 80s. Additionally, he consulted in service management for 100s of organizations around the globe. Furthermore, he has certified 1000s of individuals in ITIL, ISO/IEC 20000, COBIT, etc. Obviously, there are only a few trainers globally with these credentials. This is what sets us apart from other training firms in the industry.
Please click here to find all additional information on one page.