Since the introduction in 2005 of the ISO/IEC 20000 standard for service management, the service provider industry was given a measuring stick it could “live up to”. Nearly 1000 organizations worldwide can now claim having an effective service management system in place. The benefits for these certified entities are countless and its customers are enjoying a steady service quality improvement.
INTERPROM’s Master-level certified ISO/IEC 20000 consulting team has guided dozens of companies and organizations towards becoming ISO/IEC 20000 certified.
Assessment
What can you expect from an ISO 20000 assessment by INTERPROM?
- The assessment will be conducted by an ISO 20000 Master-level certified consultant with decades of real-world service management implementation experience
- The assessment takes into account every aspect to ensure a successful implementation and certification; besides service and process aspects, also organizational and technology aspects are assessed
- The assessment report includes not only the identified strengths, weaknesses, and opportunities it also describes a recommended implementation roadmap with activities, deliverables and responsibilities
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Implementation
- The implementation workshops will be conducted by a certified consultant with decades of hands-on service management best practices adoption experience
- The implementation roadmap takes into account every aspect to ensure a successful implementation and certification; besides service and process aspects, also organizational and technology aspects are addressed
- The implementation results include deliverables such as processes, procedures, policies, plans, service catalogs, service level agreements and so on, that meets the requirements of the standard and fits your organization
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Coaching
- Your ISO 20000 coach, is only an email, phone call, or text away; a lot of ISO 20000 implementation work can be done remotely and only when necessary, your ISO 20000 coach is physically onsite at your premises
- The depth and breadth that your ISO 20000 coach offers, allows for nearly every ISO 20000 question you have to be answered, or ISO 20000-related request to be fulfilled
- Not to mention that everyone on your team has access to readily available real-world experience and expertise; your ISO 20000 coach, is almost like your dedicated “ISO 20000 service desk” that is helping you the way you prefer to
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Interim and Project Management
- INTERPROM’s interim managers, temporarily fill your open ISO 20000 positions, whether you are looking for a process owner, a service owner, a program manager, the management representative, the chairperson of a CAB, a business relationship manager, etc.
- Our interim managers and project managers have led IT organizations and numerous transformations; each will be comfortable taking on a role that may be new to your organization, and each would be glad to serve as a role model
- Our certified ISO 20000 project managers help managing all facets of an ISO 20000 implementation program; not only the people-aspects of such program, but also elements such as organizational change, technology, third parties, etc.
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
