ISO/IEC 20000 Consulting & Assessments

We proudly provide ISO/IEC 20000 consulting services since 2005. The year that the world was introduced to the ISO/IEC 20000 standard for service management. The service provider industry was given a measuring stick to “live up to”. Nearly 7000 organizations worldwide can now claim that they have an effective service management system (SMS) in place. One that has passed the certification audit. The benefits for these certified entities are countless. Not to mention, how their customers are enjoying a steady improvement in service quality.

INTERPROM’s Master-level certified ISO/IEC 20000 consulting team has guided dozens of companies and organizations to become ISO/IEC 20000 certified.

Assessment

An ISO 20000 assessment is a common first step in your efforts of meeting the requirements of the standard. It is also referred to as an ISO 20000 gap analysis. This high-in-demand ISO/IEC 20000 consulting service results in a prioritized list of actions for your next iteration of process and service improvements.

What can you expect from our ISO 20000 assessment service?

• The assessment takes into account every aspect that is needed for a successful implementation and certification effort. What does this mean? Well, besides the usual service and process aspects, we also assess your organizational aspects. As well as your technology aspects. So expect that we also pay attention to your level of organizational readiness. Obviously, you will go through an organizational change. Also expect that we look at your tools and technology. And determine if they help you. Or hurt you.
• Not only does the assessment report cover the identified strengths, weaknesses, and opportunities, it also describes a recommended implementation roadmap. Complete with activities, deliverables and responsibilities
• The assessment is conducted by an ISO 20000 Master-level certified consultant. Someone with decades of real-world experience of implementing service management

Interested in our ISO/IEC 20000 consulting service? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

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Implementation

Implementing ISO 20000 requirements is a team effort. We complement your team. And we can lead your team. Whichever preference you have. Helping organizations like yours with embracing the best practices of ISO/IEC 20000 is what we do. Allow us to be on your team. And we will get your organization certified. You will not fail the audit. Not on our watch!

What can you expect from our ISO 20000 implementation service?

• We lead and guide you along the way. This is usually done through design workshops, the creation of documents, conducting awareness campaigns, and so on. Or, if you prefer us to take a less active role, for instance, just review your artifacts, we gladly do so as well
• The implementation results include deliverables such as processes, procedures, policies, plans, service catalogs, service level agreements, and so on. All the documents that we create meet the requirements of the standard. And are best fitted for your organization
• The implementation activities are performed by a certified ISO/IEC 20000 consultant. Someone with decades of hands-on service management best practices adoption experience

Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

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Coaching

Meeting the requirements of the standard can sometimes last longer than a year. So why would you lock your organization into a long-term contract with a consulting firm that you are not familiar with? Even more when, all you need is a few moments of an experienced ISO 20000 consultant. This is where our ISO 20000 coach comes into play.

What can you expect from our ISO 20000 coaching service?

• Your personal ISO 20000 coach, is only an email, phone call, or text message away. A lot of the ISO 20000 implementation work can be done remotely. And only when necessary, your ISO 20000 coach is physically onsite at your premises
• The depth and breadth that your ISO 20000 coach offers, provides you with answers to every ISO 20000 question that you may have. Same for ISO 20000-related request that you want to be fulfilled
• Not to mention that everyone on your team has access to readily available real-world experience and expertise. Your ISO 20000 coach, is almost like your designated “ISO 20000 service desk”. One that is helping you the way that you prefer to

Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

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Interim and Project Management

Meeting the ISO 20000 requirements, often comes with introducing new management roles and responsibilities in your organization. Think of a service portfolio manager. Or an ISO/IEC 20000 program manager. Your current staff members may have difficulties taking on these new roles. You wish they could learn from an interim manager who can lead by example.

What can you expect from our interim and project management service?

• INTERPROM’s interim managers, temporarily fill your open ISO 20000 positions. Whether you are looking for a process owner, for a service owner, or for a program manager. Or for the management representative, for the chairperson of your service management office (SMO), or for a business relationship manager
• Our interim managers and project managers have led organizations and numerous transformations. Each will be comfortable taking on a role that may be new to your organization. And each would be glad to serve as a role model
• Our certified ISO 20000 project and program managers help managing all facets of an ISO 20000 implementation program. Not only with the people-aspects of such program, but also with elements such as organizational change, technology, third parties, etc.

Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

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