The four dimensions of ITIL 4 represent four perspectives or focus Read More
ITIL 4 More People Focus
The winds have changed in āthe World of ITILĀ®ā. ITIL 4 is much more āPeopleā Read More
ITIL 4: Itās a System!
ITIL 4 is based on a system approach. It introduces and is based on a Read More
Where ITIL Stops and the Future Begins: Business Relationship Management
On March 22nd, 2018, I had the pleasure to present on behalf of APMG Read More