ITIL 4 is based on a system approach. It introduces and is based on a Read More
Talent and Service Management
And that was it. You just finished the exit interview with your best process Read More
ITIL Experts to Update Their Resumes
Get this! Being <strong>ITIL v3 Foundation</strong> certified pays Read More
Customer or User Satisfaction?
What are surveys actually measuring; customer or user satisfaction? Surveying Read More