This live online ISO/IEC 20000 Foundation certification course is confirmed! Register. Reserve your seat. And obtain a broad understanding of this service management standard. The live online ISO/IEC 20000 Foundation certification training course provides a solid understanding of the service management best practices according to ISO/IEC 20000. Which is the international standard for the management of services.

Did you know that this ISO standard is for any service provider? In any industry and size? And that it provides you with a to-do list? A list that turns your culture into a proactive organization? A service organization that is trustworthy? An organization that provides consistent quality levels of services?

Do you want to be like that? Well, then this is your training course.

The fees per student are $1,195. This total amount includes the exam fees. Furthermore, the fee includes an electronic copy of the course materials.

This live online instructor-led ISO/IEC 20000 Foundation certification course covers the following topics:

• What is the meaning of the service management terms and terminology that the standard uses?
• Where does ISO/IEC 20000 fit in the service management landscape?
• What is the context your organization operates within?
• How to effectively provide leadership for an organization in the service industry?
• What are the planning activities that an organization providing services needs to undertake?
• How do you best support your service management system?
• What is all involved with operating your service management system?
• How to measure your performance as an organization providing services?
• What does it take to continuously improve your services?
• And, if you choose to become an ISO/IEC 20000 certified organization, what is the path to follow?

Did you know that our ISO/IEC 20000 Foundation certification courses include a thorough preparation for the exam? For instance, we include sample exam questions. As well as practical assignments. Besides that, there are numerous repeats of the content of the course that are built in.

Furthermore, you can expect real world examples. Those are all drawn from decades-long implementation experience of your instructor. All this, for a better understanding of the course materials. So, you leave with ready-to-apply information and skills.