Introducing the Strategic Partnering Approach Workshop Read More
Complementing your BRM Toolkit with ISO 44001
In 2017, the ISO 44001 standard for collaborative business relationship Read More
INTERPROM: Top 20 ITSM-Firm 2018
INTERPROM has been recognized by CIO Review as one of the 20 most promising IT Read More
Where ITIL Stops and the Future Begins: Business Relationship Management
On March 22nd, 2018, I had the pleasure to present on behalf of APMG Read More
The BRM Role
BRM is the acronym for Business Relationship Management or Business Relationship Read More
Customer or User Satisfaction?
What are surveys actually measuring; customer or user satisfaction? Surveying Read More
