Express your interest. And RSVP below. No strings attached! Once we confirm the class, you receive a notification. The live online FitSM Advanced Service Operation and Control (SOC) course comes with ready-to-use information. As well as with practical implementation guidance. Are you involved in the processes for the operation and the control of services? Well, then this is your training course. Even more when your efforts can use a boost.

Gain in real knowledge. And learn how to best meet the requirements of the FitSM standard. As well as how to prepare your organization. For a smooth execution of the implementation project. Additionally, how to deal with the common hurdles that you may encounter along the way.

Pass for the certification exam that lasts 60 minutes. And you receive the FitSM Advanced SOC certificate of APMG. This is an internationally recognized confirmation of your pragmatic knowledge of FitSM. The lightweight standard for IT service management (ITSM).

When we confirm the class, we provide you with a link to make an online payment.
The fees are $995 per participant. This fee includes the exam fees. For students in Europe who prefer a payment in Euros or GBP, simply add the course to the shopping cart.

The outline of this live online FitSM Advanced Service Operation and Control course is as follows:

• A selection of the general aspects to establish the service management system (SMS)
  1. What are the responsibilities of top management?
  2. How to meet the requirements for the management of documentation and of records?
  3. What is the Plan-Do-Check-Act (PDCA) principle for improving?
• Implement the SOC processes
  1. Incident and service request management
  2. Problem management
  3. Configuration management
  4. Change management
  5. Release and deployment management
  6. Continual service improvement
• ITSM process interfaces and dependencies
• ITSM roles and responsibilities

Did you know that certification training courses of INTERPROM include a thorough exam preparation? For instance, we include sample exam questions, as well as practical assignments. Besides that, there are numerous repetitions of the course content that are built in.
Furthermore, you can expect real world examples. Those are all drawn from decades-long implementation experience of your instructor. All this, for a better understanding of the course materials. So, you leave with ready-to-apply information and skills.