Express your interest. And RSVP below. No strings attached! We notify you when we confirm the class. The live online FitSM Advanced Service Planning and Delivery (SPD) course comes with ready-to-use information. As well as with implementation guidance that you readily apply. Are you involved in the processes for the planning and the delivery of services? Well, then this is your training course. Even more when your efforts can use a boost.

Gain in real knowledge. And learn how to best meet the requirements of the FitSM standard. As well as how to prepare your organization. For a smooth execution of the implementation project. Additionally, how to deal with the common hurdles that you may come across along the way.

Pass for the exam that lasts 60 minutes. And you receive the FitSM Advanced SPD certificate of APMG. This certificate is recognized around the globe. It confirms your pragmatic knowledge of FitSM. The lightweight standard for IT service management (ITSM).

When we confirm the class, we provide you with a link to make an online payment.
The fees are $995 per participant. This fee includes the exam fees. It also includes the shipment costs of the course materials. Within the Continental US. Non-US students receive an electronic copy of the course materials.

The outline of this live online FitSM Advanced Service Planning and Delivery course is as follows:

• A selection of the general aspects to establish the service management system (SMS)
  1. What are the responsibilities of top management?
  2. How to meet the requirements for the management of documentation and of records?
  3. What is the Plan-Do-Check-Act (PDCA) principle for improving?
• Implement the SPD processes
  1. Service portfolio management
  2. Service level management
  3. Capacity management
  4. Service availability management
  5. Service continuity management
  6. Information security management
  7. Customer relationship management
  8. Supplier relationship management
  9. Service reporting management
• ITSM process interfaces and dependencies
• ITSM roles and responsibilities

Did you know that our certification courses include a thorough preparation for the exam? For instance, we include sample exam questions. As well as practical assignments. Besides that, there are numerous repeats of the content of the course that are built in.
Furthermore, you can expect real world examples. Those are all drawn from decades-long implementation experience of your instructor. All this, for a better understanding of the course materials. So, you leave with ready-to-apply information and skills.